Want a quick exercise for initial auditor training or a refresher for your veteran audit team members? This quick and simple "ISO scavenger hunt" will help your auditors quickly locate key requirements.

Exercise:  In a small group, locate each of the following requirements or keywords in ISO 9001 .  Record the number of times the keyword is mentioned, the clause numbers and the title/description on easel pads. It is also recommended that you record all of these findings using the table of contents in the front of your standard.

1. Information

2. Documented information

3. Effective(ness/ly)

4. Opportunity(ies)

5. Risk

6. Risk-based thinking

7. Customer satisfaction

8. Output

EXERCISE ANSWER KEY

1. Information: (82 times)
7.5 Documented Information
8.4.3 Information for external Suppliers

2. Documented information: (59 Times)
7.5 Documented Information
7.5.3 Control of documented information

3. Effective(ness/ly) (31 times)
4.4 Quality management system and its processes
5.1.1 Leadership and commitment
6.1.2 Planning
7.1.2 People
7.2 Competence
7.3 Awareness
7.5.1 Documented Information
8.4.2 Control of externally provided processes, products or services
9.1.1 & 3 Performance Evaluation
9.2.1 Internal Audit
9.3.1 & 2 Management Review
10.1 & 2 & 3 Management Review

4. Opportunity(ies) (31 times)
4.4.1 Quality management system and processes
5.1.2 Customer Focus
5.3 Organizational roles, responsibilities and authorities
6.1 Planning
9.1.3 Performance evaluation
9.3.2 Management Review
10.1 Improvement

5. Risk (49 Times)
4.4.1 Quality management system and processes
5.1.1 & 2 Leadership and commitment
6.1 Planning
9.1. Performance evaluation
9.3.2 Management Review
10.2.1 Improvement

6. Risk-based thinking (14 Times)
5.1.1 Leadership and Commitment
Annex A

7. Customer satisfaction (27 Times)
4.3 Determining the scope of the quality management system
5.1.1 Leadership
6.2.1 Quality objectives and planning to achieve them
9.1.2 & 3 Customer Satisfaction
9.3.1 Management Review
10.1 Improvement
Annex A & B

8. Output (28 Times)
4.4.1 Quality Management system and its processes
5.3 Organizational roles, responsibilities and authorities
8.1 Operational planning and control
8.3.4 & 5 & 6 Design development of products and services
8.4.2 Types and extent of control
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.4 Preservation
8.7.1 Control of nonconforming outputs
9.3.3 Management review outputs
Annex A